As agencies work diligently to serve and protect citizens, many often struggle to meet their missions within highly demanding, and often dangerous, work environments. Leaders and staff are stressed as they face rapidly changing demands and threats with under-prepared personnel and sub-optimal processes.

Greenleaf helps agencies meet many of their dynamic human resource challenges with our exceptional Institutional Support services. Our instructional design and training experts offer extensive past performance in training customization, optimization, and administration. They are equally adept at integrating and delivering customized coursework, working with agency subject matter experts to meet their specific content needs. As Greenleaf delivers Institutional Support services, we apply our expertise in the qualities and practices of resilient organizations and people. This unique combination of capabilities enables agencies to elevate performance while positively impacting their cultures with more qualified, knowledgeable, and resilient talent. A sampling of our services includes:

Government leaders operating within the high demands of volatile, uncertain, complex and ambiguous (VUCA) environments experience cumulative stress and, frequently, unseen burnout. Under intense pressures to be high achievers, many leaders struggle to maintain their wellbeing while ensuring the effectiveness of their work. Most are also unsure of how best to develop the resilience of their staffs.

Greenleaf supports the personal development and growth of government organizations’ current and emerging leaders. We use evidence-based tools and techniques to assess each individual leader in numerous areas that impact resilience. Based on the resulting data and our science-based insights, we implement resilience training and other tailored leadership development programs around critical leadership competencies. These include diversity and inclusion, implicit bias, sexual misconduct and unwanted behavior, and many more. We also create and implement strategic frameworks for spreading processes and behaviors across teams and departments with resilience training programs and more. The positive outcomes include significant improvements in emotional intelligence, situational awareness, morale, communications, collaboration, and productivity. Our specific leadership development services include:

Federal organizations with missions tied to helping others are exposed to the negative impacts of cumulative stress and vicarious trauma. Fatigued bodies and brains, scrambled cognition and attention spans, execution errors, and absenteeism, low engagement, and productivity. For some, the challenges are fairly isolated. For others, it may be a combination of intersecting issues related to policies and processes, cultural dynamics and expectations, leadership behaviors, and shortfalls in staff care activities.

Greenleaf combines assessment insights with scientific and organizational expertise to deliver a holistic roadmap tailored to your wellbeing objectives and unique environment. From ongoing programming to rapid interventions, we help you expertly implement a strategic wellbeing plan in relevant operations. Feeling empowered instead of overwhelmed should be, and can be, the norm for you and your people. Specific related services include:

Organizations that serve or encounter traumatized populations, such as humanitarian aid providers, are fueled by urgency and high ideals. However, they may lack the tools or lenses to detect the way trauma affects everything they do and everybody they touch. In these fields of work, trauma is a cross-cutting theme that, if ignored, causes negative or poor outcomes. Greenleaf practitioners offer expertise in “Trauma-Informed” principles for which organizations can learn competencies.

The U.S. Government promotes these principles through campaigns by SAMHSA, particularly for organizations that deliver care. Because a diverse range of organizations need and want to incorporate trauma-informed principles, Greenleaf applies trauma-informed design widely and offers customization for very specific missions and operations. From processes and systems to staff knowledge, behaviors and emotional resilience, Greenleaf will help your organization design and culturally embed a trauma-informed way of being. Our services include:

With unique qualifications, Greenleaf offers outstanding past performance in 15 Federal departments and agencies: